Frequently asked questions
What is the return policy?
All purchases are final sale. For quality and safety reasons, we are unable to accept returns or exchanges once the product has been shipped. If your order arrives damaged or incorrect, please contact us within 7 days and we’ll make it right.
Are any purchases final sale?
Yes — all orders are final sale. Please review your order carefully before checkout.
When will I get my order?
Orders are processed within 1–2 business days. Delivery within the US typically takes 3–5 business days, depending on your location.
Where do your products come from?
We carefully source our matcha directly from renowned Japanese tea producers, ensuring authenticity and premium quality
How much does shipping cost?
Shipping is calculated at checkout based on your location. Orders over $139 qualify for free shipping within the US.