Refund policy

Returns

Because matcha is a perishable food product, all sales are final. We do not accept returns or exchanges of matcha, refills or teaware once an order has shipped.

Damaged, defective or incorrect orders

If your order arrives damaged, defective or incorrect (wrong item or quantity), email support@saintcha.com within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or a full refund, including shipping, at no cost to you. You do not need to send the item back unless we ask.

Refunds

Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Cancellations

You can cancel an order for a full refund any time before it ships. Email us with your order number.

Contact

SAINTCHA (operated by Sca group llc), Seattle, Washington, United States. Email support@saintcha.com.