Shipping policy

Where we ship

SAINTCHA ships within the United States only, from Seattle, Washington. We do not ship internationally at this time.

Processing time

Orders are processed within 1 to 2 business days (Monday to Friday, excluding US holidays). You receive an email with tracking when your order ships.

Shipping options and rates

• Economy (5 to 8 business days): free on orders of $100 or more after discounts; $10 on orders under $100.
• Standard (3 to 4 business days): $15, offered on orders under $138.

Total delivery time is processing time plus transit time. The exact options and rates for your address are shown at checkout before you pay.

Local pickup in Seattle

Free local pickup is available in Seattle on Thursdays by appointment. Choose Pickup at checkout and we will email you the pickup time and location once your order is ready.

Pre-order items

Items marked pre-order show their expected ship date on the product page and ship as soon as they are ready.

Damaged or lost packages

Report damage within 7 days of delivery, as described in our Refund Policy. If tracking shows no movement for 7 days, email us and we will help.

Contact

Email support@saintcha.com with your order number.